prisonTerms of Use

When you open an account on prison, you agree to our terms of use. These terms set out how we operate, what we expect from account holders, and how disputes are resolved. We at prison enforce these terms consistently across all users and all markets—sportsbook, live casino, and slot games.

Our terms cover account eligibility, deposit and withdrawal rules, bonus conditions, settlement procedures, and jurisdiction restrictions. Services on prison are available only where local law permits. You are responsible for verifying that your access complies with your jurisdiction's regulations.

This page outlines the key terms that govern your use of prison. If you have questions about any term, contact our support team.

Account Eligibility and Opening on prison

To open an account on prison, you must be of legal age in your jurisdiction and not prohibited by local law from accessing online entertainment services. We at prison do not knowingly accept accounts from users in jurisdictions where our service is prohibited. You warrant that you are eligible and that all information you provide during account opening is accurate and complete.

When you create an account, you choose a username and password. Your password is personal and confidential; do not share it with anyone. We at prison will never ask for your password via email or support chat. If you suspect unauthorized access, contact support immediately and we will reset your credentials.

Each person may hold only one account on prison. If we discover duplicate accounts, we reserve the right to close all but one and forfeit any balance. Account names must not impersonate other users or contain offensive language. We reserve the right to suspend or close accounts that violate this rule.

Deposits and Withdrawals on prison

We at prison accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet. Each payment method has its own terms and processing times. Deposits are credited to your prison account once we receive confirmation from your payment provider. E-wallet deposits (mobile banking, local payment, online payment) typically appear within minutes; virtual account deposits depend on your bank's processing time, usually same-day.

Withdrawals on prison route to the same payment method you used to deposit, or to an alternative method you nominate during account verification. Your first withdrawal requires identity verification; we ask for your full name, phone, email, and nominated withdrawal account. We may request a photo of your government ID. Verification typically takes one to three business days. Once verified, subsequent withdrawals are faster.

We at prison do not charge fees on deposits or withdrawals; costs are borne by payment providers or us. Withdrawal requests are processed subject to verification windows. We do not guarantee specific withdrawal timelines, but we aim to process requests within one business day of approval. Delays may occur due to payment provider processing or bank holidays.

Settlement and Dispute Resolution on prison

On prison, settlement is automatic. Sportsbook bets settle when matches conclude and official results are confirmed. Live-casino rounds settle within seconds of the round outcome. Slot spins settle instantly. We at prison do not manually intervene in settlement unless a technical error or dispute arises.

If you believe a bet has settled incorrectly, contact support within 48 hours with your bet ID and a description of the issue. We will review the settlement record and the underlying event data. If we find an error, we will correct your balance. If we find no error, we will explain the settlement logic. Disputes not reported within 48 hours are considered resolved.

For sportsbook disputes, we use official league results as the source of truth. If a league later changes a result (e.g., due to a replay or disqualification), we follow the league's final decision. For live-casino disputes, we review the video feed and croupier records. For slot disputes, we review the random-number-generator logs and game history.

Bonus Terms on prison

We at prison may offer bonuses to new or existing account holders. Bonus terms vary by promotion and are displayed before you claim a bonus. Typical conditions include: bonus funds must be wagered a certain number of times before withdrawal, bonuses apply only to specific games or markets, and bonuses expire if not used within a set period.

Bonus funds are separate from your cash balance. If you have a bonus and cash balance, your cash is used first when you place a bet. Once your cash is depleted, bonus funds are used. Bonuses cannot be withdrawn as cash; only winnings from bonus wagering can be withdrawn.

We reserve the right to cancel or modify bonus offers at any time. If you abuse a bonus (e.g., by placing bets designed to extract bonus value without genuine play), we may forfeit the bonus and any winnings derived from it. Bonus abuse includes rapid betting and immediate withdrawal, or placing bets on outcomes with extremely low odds.

Jurisdiction and Legal Notice

prison operates under a jurisdiction-restricted model. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access to and use of prison comply with your jurisdiction's regulations.

If you are based in Jakarta, Surabaya, Bandung, or Medan, our payment infrastructure is optimized for your region. If you are in a jurisdiction where our service is prohibited, you must not create an account or use prison. If we discover that you are accessing prison from a prohibited jurisdiction, we reserve the right to close your account and forfeit your balance.

These terms are governed by the laws of the jurisdiction in which prison operates. Any dispute arising from these terms or your use of prison shall be resolved through our internal dispute process first. If you are not satisfied with our resolution, you may pursue legal remedies available in your jurisdiction, subject to local law.

Account Security and Data Protection

We at prison use SSL encryption to protect data in transit. Your password is never stored in plain text; we use industry-standard hashing. Your payment information is encrypted and not stored on our servers; payment processing is handled by third-party providers.

You are responsible for keeping your password confidential and for all activity on your account. If you suspect unauthorized access, contact support immediately. We will reset your password and audit your transaction history. If we find unauthorized transactions, we will investigate and take appropriate action.

We at prison collect personal data (name, email, phone, payment details) to operate your account and comply with legal obligations. We do not sell your data to third parties. We share data with payment providers and regulatory authorities only as required by law. Your data is retained for as long as your account is active and for a period thereafter as required by law.

Related guides

Our Commitment to Fair Play on prison

We at prison are committed to fair play. Our sportsbook odds are set by professional traders and updated in real time as markets move. Our live-casino tables are operated by licensed croupiers and monitored for integrity. Our slot games use certified random-number generators and display theoretical payout percentages (RTP) before you play.

We do not manipulate odds, results, or payouts in favor of or against any user. Settlement is based on objective facts: official league results for sportsbook, video feeds and croupier records for live casino, and RNG logs for slots. If you suspect unfair play, contact support with evidence and we will investigate.

We reserve the right to void bets or close accounts if we detect fraud, collusion, or abuse. Examples include: placing bets with the intent to extract bonus value without genuine play, using automated tools to place bets, or colluding with other users to manipulate odds. If we close your account for these reasons, we will forfeit your balance and may report the activity to relevant authorities.

Changes to These Terms

We at prison may update these terms at any time. Changes take effect when posted on this page. Your continued use of prison after changes are posted constitutes acceptance of the new terms. If you do not agree with changes, you may close your account. We will notify you of material changes via email or in-app notification.

These terms, together with our privacy policy and legal notice, constitute the entire agreement between you and prison regarding your use of our platform. If any term is found to be unenforceable, the remaining terms remain in effect. Our failure to enforce any term does not constitute a waiver of that term.