prisonFrequently Asked Questions
Users on prison ask about account setup, deposit and withdrawal methods, game coverage, security practices, and how to contact support. This FAQ addresses the most common questions we receive about opening an account, funding it, understanding our game library, and managing your account on prison.
This page answers practical questions about how prison works. If your question is not covered here, or if you need help with a specific transaction or account issue, contact our support team via email or in-app chat. For legal terms, account eligibility, or jurisdiction restrictions, refer to our Terms of Use and Legal Notice.
We at prison aim to keep this FAQ current. Answers reflect our standard practices; specific details may vary by region or payment method. If you notice outdated information, let us know through support.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and coveragefootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, preferences, and jurisdiction notice
Find answers to frequently asked questions about prison. If you need further assistance, our support team is available via email and in-app messaging in English and Indonesian.
Account and registration
When you open an account on prison, we ask for your email address, a username, a password, your mobile number, and confirmation that you agree to our Terms of Use. After registration, we send a verification link to your email. Once you verify your email, your account is active and you can log in.
Before you can deposit funds, we require KYC (Know Your Customer) verification. This involves uploading a government-issued ID and proof of address. KYC helps us comply with legal requirements and protects your account. Processing typically takes a few hours to one business day, depending on document quality and our verification queue.
We at prison require two documents for KYC verification: a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the last three months). Both documents must be clear, legible, and show your full name and date of birth.
Upload both documents via your account settings. Our verification team reviews them and notifies you of approval or rejection. If a document is unclear or incomplete, we will ask you to resubmit. Verification is free and typically completes within one business day.
We at prison require two documents for KYC verification: a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the last three months). Both documents must be clear, legible, and show your full name and date of birth.
Upload both documents via your account settings. Our verification team reviews them and notifies you of approval or rejection. If a document is unclear or incomplete, we will ask you to resubmit. Verification is free and typically completes within one business day.
You can adjust account preferences—such as email notifications, language, and currency—in your account settings on prison. Changes take effect immediately. If you wish to pause activity on your account temporarily, contact our support team. We can place a temporary hold on your account for a specified period.
To close your account permanently, contact support with a request. We will process the closure and return any remaining balance to your registered payment method, subject to verification and applicable fees. Account closure is final and cannot be reversed.
We at prison offer in-app chat support during extended hours. Response times vary depending on support volume. For urgent issues outside chat hours, email our support team and we will respond within one business day. Both chat and email support are available in English and Indonesian.
You can also access our FAQ and help articles directly in the app. If you have a question about a specific transaction, account issue, or game rule, our support team can assist you via chat or email. Include your username and a description of your issue for faster resolution.
Payments and transactions
We at prison accept deposits via multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Minimum and maximum deposit amounts vary by payment method and region. Typically, e-wallet deposits start at a low threshold and bank transfers support higher amounts.
When you initiate a deposit on prison, the system displays the available range for your chosen payment method. Deposits are processed immediately for e-wallets and mobile banking; bank transfers may take one to two business days depending on your bank. Check your account balance after deposit to confirm receipt.
If a deposit or withdrawal does not complete, check your transaction history in your prison account. The status will show pending, completed, or failed. If a deposit failed, funds are typically returned to your payment method within one to three business days. If a withdrawal failed, the funds remain in your prison account and you can retry.
If a transaction appears stuck or you do not see a refund after three business days, contact our support team with your transaction ID. We will investigate and resolve the issue. For bank transfers, delays may occur due to your bank's processing time; confirm with your bank if funds were deducted from your account.
Promotion codes on prison are entered during deposit or in your account settings, depending on the offer. When you make a deposit, look for a "Promo Code" or "Bonus Code" field and enter the code before confirming the transaction. Some promotions are applied automatically to new accounts; others require a code.
Each promotion code has specific terms—such as minimum deposit amount, game restrictions, or expiration date. Read the promotion details carefully before entering a code. If a code does not work, verify that you meet the eligibility requirements and that the code has not expired. Contact support if you have questions about a specific promotion.
Game rules and coverage
We at prison cover major football leagues and tournaments, including Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other international competitions. Markets vary by season and availability. During major tournaments like Piala AFF or Champions League, we expand our coverage with additional markets and live-betting options.
Beyond football, prison offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Game availability may vary by region. Check the prison app or website for the current list of available markets and games.
Security and account care
We at prison operate under jurisdiction-restricted access. Our services are available only where local law permits. You are responsible for verifying that access to and use of prison comply with the laws of your jurisdiction. We do not claim to be licensed or authorized in any specific country.
If we determine that you are accessing prison from a jurisdiction where our services are prohibited, we may close your account. For details on our legal position and service availability, refer to our Legal Notice and Terms of Use. If you have questions about whether prison is available in your area, contact support or consult local regulations.